Privacy Policy

Effective Date: | Last Updated:

1. Introduction

Gharvynnphikkhar ("Company," "we," "us," or "our") is committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

In accordance with Information Privacy Principle 1 (Purpose of collection), we only collect personal information that is necessary for our lawful business purposes.

2.1 Personal Information You Provide

Information you voluntarily provide to us, including:

• Contact details (name, email address, phone number, postal address)
• Account credentials (username, password)
• Payment and billing information
• Order history and preferences
• Communications and correspondence with us
• Survey responses and feedback

2.2 Automatically Collected Information

Information collected automatically when you access our website:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• General location data based on IP address
• Cookies and similar tracking technologies

3. Collection Methods

In accordance with Information Privacy Principles 2 and 3, we collect personal information:

• Directly from you when you provide it to us
• Through our website when you make purchases or enquiries
• When you communicate with us via email, phone, or in person
• Through cookies and similar technologies on our website

Where practicable, we will collect personal information directly from you. If we collect information from third parties, we will take reasonable steps to ensure you are aware of this collection.

4. Purpose of Collection and Use

In accordance with Information Privacy Principle 10, we use your personal information only for the purposes for which it was collected, including:

• Processing and fulfilling your orders and transactions
• Providing customer support and responding to enquiries
• Sending transactional communications (order confirmations, delivery updates)
• Marketing communications (with your consent)
• Personalising your experience and recommendations
• Improving our website, products, and services
• Analysing usage patterns and trends
• Preventing fraud and ensuring security
• Complying with legal obligations under New Zealand law

5. Disclosure of Information

In accordance with Information Privacy Principle 11, we may disclose your personal information to:

• Service Providers: Third-party vendors in New Zealand and overseas who assist with payment processing, shipping, marketing, and customer support
• Business Partners: Trusted partners for joint offerings (with your consent)
• Legal Compliance: When required by New Zealand law, court order, or government authority
• Protection of Rights: To protect our rights, privacy, safety, or property
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Overseas Disclosure

In accordance with Information Privacy Principle 12, if we disclose your personal information to overseas recipients, we will take reasonable steps to ensure that the overseas recipient protects your information in a manner consistent with New Zealand privacy laws, unless:

• You authorise the disclosure
• The recipient is subject to privacy laws that provide comparable safeguards
• The recipient is bound by a binding scheme or contract that upholds privacy protections

7. Data Storage and Security

In accordance with Information Privacy Principle 5, we implement appropriate safeguards to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Access controls and authentication mechanisms
• Regular security assessments
• Staff training on privacy and data protection

While we take reasonable steps to protect your information, no method of transmission over the Internet is 100% secure.

8. Data Retention

In accordance with Information Privacy Principle 9, we retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by New Zealand law. When personal information is no longer needed, we will securely destroy or de-identify it.

9. Your Rights Under the Privacy Act 2020

Under New Zealand's Privacy Act 2020, you have the following rights:

• Access (IPP 6): You have the right to request access to the personal information we hold about you
• Correction (IPP 7): You have the right to request correction of any inaccurate, incomplete, or misleading information
• Complaints: You have the right to complain to us or to the Office of the Privacy Commissioner if you believe your privacy has been interfered with

To exercise these rights, please contact us using the details provided below. We will respond to your request within 20 working days as required by law.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please refer to our Cookies Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date.

14. Complaints

If you have concerns about how we have handled your personal information, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner:

Office of the Privacy Commissioner
PO Box 10094
Wellington 6143
New Zealand
Phone: 0800 803 909
Website: www.privacy.org.nz

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

Gharvynnphikkhar
8/10 Volkner Place
Rosedale, Auckland 0632
New Zealand
Email: privacy@gharvynnphikkhar.world
Phone: +64 21 565 162